Dispatcher (Temp-to-Hire)

Location: Baltimore, Maryland

Schedule: 8:30 AM - 6:00 PM (Mandatory OT)

Pay: $24-$28/hr (DOE)

Work Arrangement: 100% on-site

Background Check: Required

A busy family-owned company, is seeking a reliable Dispatcher for a temp-to-hire role. This position requires strong communication skills, the ability to manage a fast-paced workload, and experience coordinating technicians in the field.

Key Responsibilities

• Schedule work requests, service appointments, and parts pick-ups.
• Communicate continually with internal teams, technicians, and customers.
• Dispatch and match technicians to appropriate jobs.
• Manage and monitor daily service routes; ensure routes are efficient and logical.
• Document all job details, updates, and communications.
• Intake job information and schedule follow-ups for parts that are ordered.
• Respond to customer inquiries and provide excellent customer service.
• Exercise sound judgment and independently problem-solve throughout the workday.
• Maintain workflow continuity in a small, high-paced office environment.

Requirements

• Prior dispatch experience required.
• Must be able to read, write, and understand English.
• Strong written and verbal communication skills.
• Ability to sit for long periods, work a long day, and stay focused with limited breaks.
• Dependable, detail-oriented, and able to perform under frequent time pressure.
• Strong customer service mindset with the ability to remain calm in stressful situations.
• Excellent judgment, analytical skills, and organizational/time-management abilities.
• Ability to manage multiple tasks and support multiple managers.
• Self-motivated, positive attitude, and a strong team player.
• Basic computer skills; willingness to learn Service Fusion (training provided 1:1).

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.